Privacy Policy

At The Property Pen Limited (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, postal address.
• Financial Information: Payment details (e.g., card information for transactions).
• Technical Information: IP address, browser type, and cookies for website functionality.
• Other Information: Any information you provide via contact forms, surveys, or interactions with us.

We use your data to:

1. Provide our products and services to you.
2. Process payments and transactions.
3. Respond to your inquiries and provide customer support.
4. Send marketing communications (with your explicit consent).
5. Improve our website, products, and services through analytics.

We process your personal data based on the following legal grounds:

• Consent: When you have provided explicit consent (e.g., for receiving marketing communications).
• Contract: To fulfill a contract with you.
• Legal Obligation: To comply with applicable laws.
• Legitimate Interests: For business interests not overridden by your rights.

We may share your data with:

1. Service Providers: Third parties who assist us in providing services (e.g., payment processors).
2. Legal Authorities: When required to comply with legal obligations.
3. Business Transfers: In the event of a merger or sale of assets.

We do not sell your personal data to third parties.

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data under certain conditions.
• Restriction: Limit the processing of your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw consent for marketing communications.

To exercise your rights, contact us at rowan@thepropertypen.co.uk.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or destruction.

Our website uses cookies to enhance user experience. For details, see our Cookie Policy.

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

The Property Pen Limited
Email: rowan@thepropertypen.co.uk
Phone: 07982 632733
Address: 33 Aldrich Road, Oxford OX2 7SS